Quality Management Processes

Software Quality Management Process
Quality Planning:
The process of identifying which quality standards is relevant to the project and determining how to satisfy them.
- Input includes: Quality policy, scope statement, product description, standards
and regulations, and other process Output.
- Methods used: benefit / cost analysis, benchmarking, flow-charting, and design of experiments.
- Output includes: Quality Management Plan, operational definitions, checklists, and Input to other processes.

Quality Assurance:
The process of evaluating overall projects performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.
- Input includes: Quality Management Plan, results of quality control
measurements, and operational definitions.
- Methods used: quality planning tools and techniques and quality audits.
- Output includes: quality improvement.

Quality Control:
The process of monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.
- Input includes: work results, Quality Management Plan, operational definitions, and checklists.
- Methods used include: inspection, control charts, pareto charts, statistical
sampling, flow-charting, and trend analysis.
- Output includes: quality improvements, acceptance decisions, rework, completed checklists, and process adjustments.

Total Quality Management (TQM)
A common approach to implementing a quality improvement program within an organization

Quality Concepts
- Zero Defects
- The Customer is the Next Person in the Process
- Do the Right Thing Right the First Time (DTRTRTFT)
- Continuous Improvement Process (CIP) (From Japanese word, Kaizen)

Thanks and Regards,
Prashant Vadher | QC Engineer


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